Terms And Conditions

Please read the Terms and Conditions of Use carefully before using or obtaining any materials, information, services through this site.

This site is owned by SEFALLA SRL, a Romanian company, registered with O.N.R.C. Bucharest with no. J40 / 13945/2020, CUI 43222809, headquartered in Str. Gladitei no.42, Bucharest, operating according to the Romanian legislation in its field of activity.
SEFALLA SRL (“we”, “ours”) offers you access to the site and the use of the site www.ESAShop.ro (“site”, “the site”), subject to acceptance by the Customer (“you”). , “Customer”) or User (“User”) of these Terms and Conditions (the “Terms”). By accessing, using, obtaining or purchasing any product, content, data, materials, information or services through our site, you agree to abide by these Terms and Conditions.

Article 1: Registration on the site and placing an order

Registration is not required to place an order on the ESAShop.ro website.
However, placing an order involves providing some mandatory information that must be real. These are: name and surname, address, county and place of residence / billing, as well as the address for delivery of the order, correct telephone number and an email address for receiving information about the order. If any of the above information changes, please let us know using the information on the Contact page.
Once the order is completed, it is implied to agree to the use of your information as stated in the Privacy Terms.
Because each customer has different preferences, on our website there are several possibilities to place an order.
By direct order from the site
To place an order on ESAShop.ro we invite you to view the products on the site. Once you find what you are looking for, click on the “Add to cart” button (bottom right).
In the “My Cart” (top right) you can see all the products added to the cart, and when you finish shopping, you have to click on the “Pay” button. Then all you have to do is specify the delivery and billing dates, plus the payment methods and go to “Next step”, then to “Confirm the order”.
You will immediately receive an order confirmation email.

By Phone
We are waiting for your orders from Monday to Friday between 10:00 and 17:00 at the telephone number 0748889328 or 0748884134, to place an order or for any other question.

By email
We are waiting for your messages and questions by email, at: contact@esashop.ro. We are committed to responding as soon as possible.
Also, if a product is no longer available, we promise to notify you in a timely manner.

Article 2: How to pay for an order

ESAShop.ro offers two payment methods for its customers:
Refund payment upon arrival of the courier.
Online payment with credit card. Payment is fully secured through our partner Netopia, this will be done on a page redirected and secured by Netopia. The data filled in by you are safe, ESAShop.ro does not have access to your bank details.

Article 3: Information on delivery and return policy

The products will be delivered directly to your home, you will be able to follow the order in your ESAShop.ro account:
delivery will be made to the address requested by the customer;
delivery is made through the partner transport companies ESAShop.ro;
the products will be delivered in the original packaging; if you notice any irregularities in the appearance of the package received upon delivery, please contact us immediately;
Delivery rates
Rates may vary depending on the region and contractual changes in collaboration with the courier company. Thus each order will be accompanied by the delivery cost. The prices displayed for ESAShop.ro products do not include the delivery fee.
Delivery date
The average delivery time is 2-3 working days, but it may differ from one product to another. It changes depending on the duration of the products or various events beyond our control. The delivery time starts from the date of order confirmation.
If you want to specify certain aspects related to delivery, such as: delivery time, address or landmarks, please add these details on the order page, in the box intended for them, before placing the order.
For any damage caused to the product, package or package sent by us during transport, the responsibility lies with the courier company or the carrier according to the local legislation in force. We will replace the products in cases where our fault will be proved in time.

Pricing policy
The displayed prices of the products, as well as the additional expenses, include VAT and can be changed if a certain discount is applied (general or voucher type). All prices are expressed in lei. We reserve the right to change prices.
In the event of a product displayed at an incorrect price due to typographical, informational, technical errors, etc., ESAShop.ro reserves the right to refuse / cancel any order for that product and will proceed as soon as possible to correct / eliminate the error. concerned.

ESAShop.ro frequently organizes Promotions that are announced on the site and / or on Facebook and / or on other social channels / networks. Our promotions do not cumulate, they start their validity when they are activated on the site and end when they are deactivated on the site.

Return policy
The buyer has the right to notify in writing, by email, the seller that he renounces the purchase, without penalties and without invoking a reason, within 14 calendar days of receiving the product.
Used, damaged or worn-out products may not be returned.
The actual return of the product can be made by express courier, provided that the product is in the same condition in which it was delivered (in the original packaging with all accessories, with intact labels and accompanying documents).
The value of the returned goods, including delivery costs, except for the additional costs determined by the fact that you have chosen a delivery method other than the standard one, offered by us, without undue delay and, in any case, no later than 14 days from the date we are informed about your decision to cancel the purchase will be paid by bank transfer.
The company has the right to claim compensation for damages resulting from improper use of the products. You may not change our personal product for reasons beyond our control.
All ESAShop.ro products are checked and checked for any problems or defects before being sent to the customer. If the items sent by us are not in impeccable condition, we assume responsibility and replace your item with an identical one (model, size and color), bearing the shipping cost (round trip). And, if you request instead another size, another color, another model or a refund, you will send the return free of charge, with the specification on the package: “Payment to the recipient”, to the address mentioned by us, and for the item chosen in exchange our company will bear the shipping costs to your destination.
The Romanian legislation in force stipulates: “the consumer has the right to unilaterally terminate the distance contract, within 14 calendar days, without penalties and without invoking any reason. The only costs that can be borne by the consumer are the direct costs of returning the products.

The orders made in our workshop, for the customized dimensions, cannot be returned.

Product warranty
The warranty of our items is 30 calendar days. Product descriptions contain useful information on washing and caring for the products so that they do not suffer any damage. In the event of non-compliance with the maintenance instructions, the warranty rights are lost. To prove the purchase of the items, it is necessary to keep the tax receipt or invoice.
The warranty conditions are in accordance with applicable law. The guarantee granted does not affect the rights conferred by the consumer law and is in accordance with the provisions of Government Ordinance no. 21/1992 on Consumer Protection, as subsequently amended, and law no. 449/2003.
Complaints and notifications will be sent to the email address: contact@esashop.ro.

Article 4: Account creation, copyright and limitation of liability

Creating an account
When creating an account on the ESAShop.ro website you will be asked for a valid email address, a password, date of birth, name and surname. You are responsible for keeping your password secure as a member of this site, and any activity carried out under your username is entirely your responsibility.
You agree to notify us immediately of any loss of password or sign of unauthorized activity under your username at contact@esashop.ro.
You can only use our site if you agree to these “Terms and Conditions”. You are responsible for maintaining the secrecy of your passwords, login information and account. You will be held financially responsible for all uses of our site by anyone who uses your password and your login information. You agree to be fully responsible for any orders and payments made by using our site in your account. ESAShop.ro may use for advertising purposes, but also for other purposes, any comment written by visitors or members registered on the site.
You also represent and warrant that all information you provide is true and accurate.
You can only use our website to order, pay or view our products. You may not use our site: to place an illegal, fraudulent or speculative order or payment; to display or transmit any illegal, threatening, defamatory, defamatory, obscene, indecent, pornographic or profaning material or any material that could constitute or encourage conduct that could be considered a crime, which could give rise to civil liability , or who might otherwise violate any law; or any other purpose that is illegal or prohibited by these Terms.
We may, at any time and without notice or liability, terminate or restrict your access to all or any component of our site. Your access to our site may not be uninterrupted or available at any time. We cannot guarantee the absence of errors on our site, the correction of defects or errors, or the absence of viruses or other harmful behavior on our site or on the servers that make it available. You may not use any device, software or routine that interferes or attempts to interfere with the normal operation of our site, nor take any action that imposes an unreasonable load on our computer equipment.
Any attempt to access the personal data of users of the site, to change the content of the site or to affect its performance is considered an attempt at fraud.

SEFALLA SRL owns and has all the copyrights on the site and all its contents. You will not copy, reproduce, republish, upload, display, transmit, distribute, sell, transfer or modify any of the content, data, information or materials found on our site except with the written consent of our company representative. or for non-commercial purposes only.
The product names, images, presentation methods, trademarks, logos and service marks displayed on our website are the intellectual property of SEFALLA SRL.
Your use of and access to our site will not grant you any license or right to use any of the Names, Images, Trademarks. You will not use any robot, spider, other automated device, or manual process to monitor the materials available through our site. All software, applications, and modules used on our site are the property of us or our partners, from whom we have obtained licenses. You may not reproduce, reverse engineer, create derivative works from, disassemble or decompile, sell, rent, distribute, assign, transfer, or modify any software on our site.
For reporting the copyright infringement, please write to us at the e-mail address: contact@esashop.ro.

Limitation of liability
We will not be, and our employees will not be liable or liable for (A) damage to your computer or viruses that could infect your computer or other equipment as a result of accessing, using, or browsing our site. or downloading by you any content, information, materials, data, text, images, video or audio from our site or (B) any harm, loss, claim, damage, or any special, exemplary, punitive damages, indirect, incidental or consequential damages of any kind, whether based on contract, prejudice, strict liability or otherwise, arising out of or in any way related to (I) any use of our site or the content, data, materials or (II) any failure or delay (including without limitation the use or inability to use any component of this site for purchase, resale or payment) or (III) the execution or non-execution by us or by any supplier, even if we or our supplier have been notified of the possibility of damage to these parties or any other party.
This disclaimer applies to any damage or injury caused by any underperformance, error, omission, interruption, removal, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to , modification, or use of the record, either for breach of contract, harmful conduct, negligence, or on the basis of any cause of action.

Article 5: Protection of personal data

In accordance with European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), we inform you that our company records personal data only for the ways / purposes provided by law or required by use of our service, as notified by the number 10834 ANSPDCP from 25/02/2009.
By the orders you make, you give your express and unequivocal consent for your contact data to be processed by SEFALLA SRL guarantees the observance of the rights conferred by the European Regulation 2016/679. These rights can be exercised through a simple written request that will be sent by email to contact@esashop.ro. The user may request detailed information regarding the data retrieved, stored and processed by ESAShop.ro, may request, free of charge, their modification or rectification, updating, blocking or deleting the data retrieved, stored and processed by ESAShop.ro. This right of the user is permanent and can be exercised at any time.
If the user considers himself harmed due to the retrieval, storage or processing of his personal data by ESAShop.ro or is dissatisfied with the way in which his request regarding these data has been managed, he can address A.N.S.P.D.C.P. or the court, in accordance with the relevant legal provisions.

Final provisions
You may not assign, delegate or transfer your rights or obligations under these Terms and Conditions. We may change these Terms at any time. Your continued use of our site, after any changes to these Terms, will be subject to the Terms in effect at the time of your use. You will need to review these Terms periodically. Your continued use of our site, after any changes, will mean your acceptance of the amended Terms. Except as described in the preceding sentences, you and we may amend these Terms only in a written document signed or otherwise accepted by you and us. If we do not act in connection with the infringement by you or anyone else on any occasion, it does not mean that we waive our right to act in connection with future or similar infringements. If a court finds that any provision of these Terms is unenforceable or invalid, that provision will be applied to the fullest extent permitted by applicable law, and the other Terms will remain in full force and effect.
These Terms, together with those articles that have become part of these Terms by reference, constitute the entire agreement between us and you regarding your use of our site, and supersedes any prior agreements or agreements (oral or written) with regarding your use of our site.
If you have an account on ESAShop.ro, it means that you agree with the above terms and conditions, therefore, you assume responsibility for any non-compliance.